FAQ

Shipping on PRYM lab test kits is free when your order is $100 or more. Below $100, kit shipping is a flat $10. This shipping rule applies to test kits only.

Supplements and other brands' products are fulfilled and shipped directly by those brands through Shopify Collective, at their own shipping rates. You'll see each brand's shipping cost at checkout. If your order includes items from more than one brand, it may arrive in separate shipments.

PRYM test kits are fulfilled by PRYM Wellness. Kits are shipped via FedEx Ground, and a prepaid overnight return label is provided in every kit.

PRYM test kits ship within the United States. Testing is not available for New York residents. Brands that ship through Shopify Collective set their own shipping destinations, shown at checkout.

It’s simple. Order your preferred test online, collect your sample painlessly at home in minutes, and return it using the included pre-paid overnight label. Your results are delivered securely within days.

Easy to understand instructions, a collection device with tube, a heat pack, bandages, an alcohol swab, and a prepaid return label and box. Blood is collected from the upper arm using our painless at-home device.

Collect with the included RedDrop device; typical turnaround is 3–5 business days after the lab receives your sample. Discuss results with a qualified healthcare professional.

All test takers must be at least 18 years of age. Testing is not available for New York residents.

No, you do not need to speak with a doctor to order or review your results. All results are physician-reviewed for accuracy before being delivered to your secure online portal. We recommend consulting with your healthcare provider if you have questions about your results or before making any changes to your current lifestyle or medications.

Yes. Purchase the kit as you normally would, and the recipient can register the unique Kit ID under their own name when they are ready to collect their sample.

See our test kit guides for what each panel measures, or take the 60-second quiz.

Yes. To return your unused kit, you must notify us within thirty (30) days of receiving your order, and the product must be received back to us within sixty (60) days from when you received your order. To be eligible for a refund, your kit must be unused and in its original packaging. To start a return, contact us at info@getprym.com.

Please do not send unused kits back using the included shipping label. We will send you a free return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted or refunded.

We cannot accept returns or refunds on used or opened kits. If any items in the kit have been opened, a refund cannot be issued.

Please inspect your test kit upon delivery and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.

If the specimen arrives to the lab damaged during shipping, delayed due to shipping issues, or other external reasons, we will provide another kit free of charge. If we are unable to process your specimen for any reason involving improper collection (for example, missing or incomplete kit registration, or not shipping on the same day the sample was collected), we cannot provide a full refund. However, another collection kit can be purchased at a reduced price.

Once your return has been approved, we will provide a shipping label for you to return your kit. When we receive the return, we will process your refund on your original payment method. We will notify you by email when that process has taken place, usually within 7 business days after we receive the return.

Contact us at info@getprym.com with your order number and we'll help with your request. See our full refund policy.